Refund & Return Policy
Last Updated: 01/02/2026
At Linearcart.com (“Linearcart”, “we”, “our”, or “us”), customer satisfaction is important to us. We aim to provide quality products at competitive prices while maintaining fair policies that protect both customers and our business operations.
By placing an order on Linearcart.com, you agree to the terms outlined in this Refund & Return Policy.
1. General Policy Overview
We accept return or refund requests only under specific conditions described below.
Not all purchases are automatically eligible for return or refund.
All requests are subject to inspection, verification, and approval by Linearcart.
2. Return Eligibility
A product may qualify for return or replacement only if:
The item was delivered damaged or defective
The wrong product was received
The item has a major manufacturing defect
The product is significantly different from the description
To be eligible:
Request must be made within 48 hours of delivery.
Product must be unused and in original condition.
Original packaging, tags, accessories, manuals, and invoices must be included.
Proof (photos or video) may be required.
3. Non-Returnable Items
Returns or refunds will NOT be accepted for:
Change of mind
Personal preference or dislike
Minor color or design variation
Items damaged after delivery
Products used, washed, or altered
Missing original packaging
Clearance or promotional items (unless defective)
Incorrect orders placed by customers
Failure to read product description before purchase
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
Contact support within 48 hours of delivery.
Provide clear photos/videos showing the issue.
Keep original packaging for verification.
Failure to provide evidence may result in rejection of the claim.
5. Refund Method
Approved refunds may be issued through:
Original payment method, OR
Store credit, OR
Replacement product (preferred solution when available)
Linearcart reserves the right to determine the most appropriate resolution.
Refund processing times may vary depending on payment providers and banks.
6. Shipping Charges
Original shipping fees are generally non-refundable.
Return shipping costs may be deducted from the refund amount unless the error was caused by Linearcart.
Customers may be responsible for return shipping unless item defect is confirmed.
7. Inspection & Approval Process
All returned products undergo inspection.
Refunds or replacements may be rejected if:
Product shows signs of use or damage caused by customer
Parts or accessories are missing
Claim information is inaccurate or misleading
Linearcart’s inspection decision shall be considered final.
8. Failed Delivery & Refused Orders
If an order is returned due to:
Incorrect address
Customer unavailability
Refusal to accept delivery
We may:
Deduct delivery and handling charges
Charge additional shipping fees for resending
Cancel the order without full refund
Repeated failed deliveries may result in account restrictions.
9. Order Cancellation
Orders may be cancelled only before shipment confirmation.
Once shipped:
Cancellation may not be possible.
Standard return procedures will apply.
Linearcart reserves the right to cancel orders due to stock issues, pricing errors, or suspected fraud.
10. Replacement Policy
Where possible, replacement will be offered instead of refund.
Replacement availability depends on stock.
If replacement stock is unavailable, refund or store credit may be issued.
11. Product Usage Responsibility
Customers are responsible for:
Reading product descriptions carefully
Using products according to manufacturer guidelines
Ensuring compatibility before purchase
Linearcart is not responsible for damage caused by improper use, installation errors, or negligence.
12. Fraud Prevention & Abuse Protection
To protect against misuse:
Excessive refund requests may be investigated.
Accounts showing suspicious activity may be restricted.
False claims may lead to refusal of future service.
We reserve the right to deny claims suspected to be fraudulent.
13. Chargebacks & Payment Disputes
Customers agree to contact Linearcart support first before initiating payment disputes or chargebacks.
Unauthorized chargebacks may result in:
Permanent account suspension
Refusal of future orders
Submission of dispute evidence to payment processors.
14. Limitation of Liability
To the maximum extent permitted by law, Linearcart shall not be liable for:
Indirect or consequential losses
Delivery delays
Customer dissatisfaction outside stated policy terms
Misuse or mishandling of products after delivery.
15. Policy Updates
We reserve the right to modify this Refund & Return Policy at any time without prior notice.
Continued use of our services indicates acceptance of updated policies.
16. Contact Us
For return or refund requests:
Website: https://linearcart.com
Email: [email protected]